The Seller

The seller is StephieAnn. Stephanie Ann Woolven // info@stephieanndesign.co.uk

Returns

At StephieAnn we take pride in the quality and design of our products, nonetheless we understand if you’d like to return or exchange an item. You may return your order for an exchange and refund within 30 days of first receiving the products. Products must be unused and returned in original condition including tags. We recommend using a tracked service to ensure your order arrives back safely. Responsibility and costs for returning goods is borne by the customer. Please contact info@stephieanndesign for more information.

Please return all products to: StephieAnn, Sunset, Broadford Bridge Road, West Chiltington, West Sussex, RH20 2LA. We reserve the right to refuse a refund where the above conditions have not been met, so just make sure you take care when unpacking and repacking.

Most StephieAnn products are made locally and in most cases we are able to alter or create a new product if your’s isn’t quite right. If you’re not happy with the product, let Stephie know and any alterations can be completed FOC.  

Bespoke Items

StephieAnn is unable to refund commissioned, bespoke or custom made items unless faulty.

Terms & Conditions

stephieanndesign.co.uk a website operated by StephieAnn Design. Your use of this website and any transactions therefrom are subject to the below terms of use, which you are deemed to accept by using this website.

Content

The contents of these pages (including all pictures, designs, logos, photographs, written text and other content) are the intellectual property of StephieAnn Design. As a visitor to this website you agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our express prior written consent.

Cookie Policy

StephieAnn Design puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again

StephieAnn Design cookies aren’t used to identify you personally.

Personal Data

StephieAnn Design collects personal data when you purchase products online or sign up to our newsletter.

When you purchase products online your delivery and contact details will be stored for our records to give you the best possible customer services.

By signing up to the StephieAnn newsletter. you email will be stored. StephieAnn sends monthly newsletters offering customers pop up sales opportunities and free event tickets. An ‘Unsubscribe’ button is located at the bottom of all StephieAnn newsletters. Once unsubscribed your personal data will be removed from our system. 

StephieAnn understand how important data security is and with this in mind, we take uttermost care with your personal details. All transactions are processed securely via PayPal. Access to your personal data is password protected. We regularly monitor our system for vulnerabilities and update security regularly.

StephieAnn DOES NOT share your personal details with any third parties.

StephieAnn customers always have the right to update or withdraw access to personal data. Please contact Stephie Woolven at info@stephieanndesign.co.uk if you are concerned on how StephieAnn uses your personal data. You can write to us at: StephieAnn,  Sunset, Broadford Bridge Road, West Chiltington, West Sussex, RH20 2LA.