FAQ’s

Eye Mask Queries 

What are your eye masks made from?

Women’s eye masks are 100% silk & men’s have a 100%  cotton front with 100% silk back.

Washing instructions?

Wash lightly by hand with a delicate or soft detergent. Dry flat. Do not machine wash or tumble dry.  

Is the strap adjustable?

The strap is not adjustable, it is flat velvet elastic designed to reduce bulk. An adjuster can be added for an additional £6.00 charge.

HELP!  The strap  is too tight/loose

No fear, we’re here to help! Get in touch with Stephie, straps can be made shorter or longer on request free of charge.

 I’d like to add more letters to the personalisation

Sure thing! Get in touch with Stephie, longer requests can be accommadated. There may be a small extra charge, roughly £3-7, depending on how many extra characters you want to add.

Clothing Size

StephieAnn silk & organic clothing is availble in S, M & L sizes.

A whistle stop guide is:

Small UK8-10

Medium UK12

Large UK14-16

Please see our size guide for detailled measurements, US & EU sizes.

Delivery  

Horey! FREE UK delivery – Sent by a Standard Royal Mail First Class Service – 2-3 working days delivery from ordering 

Express Delivery – Order before 2pm for Next Day Special delivery by Royal Mail – £6.95

Europe –  £4.50-9.50 – 3-7 working days 

Rest Of The World – £9-11 – 5-10 working days

StephieAnn ships all over the world by either a standard or express service. Please check our delivery guide for more info

Lavender Bag Queries 

Where does your lavender come from?

StephieAnn uses British dried lavender. During the summer & Autumn Stephie harvest’s lavender from her family and friends garden’s in Sussex & top’s up her lavender store with local produce. 

How long does lavender last?
Dried lavender can keep for up to five years. 
Tip’s on making your lavender last longer…

If giving as a gift, keep the scent fresh by storing in a cool, dry, dark place, either wrapped in the tissue provided or an airlock bag. If left sitting, the lavender may appear musky. Give the bag a good shake and the scent will instantly freshen. After some time refresh by adding lavender oil to the bags.

Personalisation Queries  

How are your products personalised?

Stephie and sometimes Mum Niki personalise each product by hand from Sussex. All personalisation is completed in a traditional hand stitch

I have an idea for personalisation, can I request something?

Go for it, I’m all ears! Longer personalised requests & designs can be accommodated for a small extra charge. 

Can I return a personalised product?

Personalised orders are non-refundable, however most products can be altered & please do ping Stephie a message. 

Gift Wrap

 

Our gift service is beautifully unique to StephieAnn. Most products offer this service under the option, ‘How to wrap your order?’. With this service your order is packaged in a smart gift box before being wrapped in recycled craft paper. Stephie then uses string and twine and flowers pressed from her garden to decorate your order. The pressed flowers used change with the seasons.

Choose from Floral or Festive Gift Wrap

Return  Policy  

StephieAnn accepts refunds or exchanges on non-personalised products within 14 days from delivery. This is extended to 30 days over Christmas. 

StephieAnn Quick Fire!  

When was StephieAnn founded?

Wayyyyyy back in 2014 when Stephie graduated from Chelsea College of Art & Design with a Textiles Degree

Where are StephieAnn products made?

StephieAnn silk products are printed and made in Great Britain at a small factory studio near London. Our organic cotton pyjamas are made at an ethical family business in India. Stephie personalises products with hand embroidery from her studio in Sussex. Socks are sourced from the UK and abroad. 

Where is StephieAnn based?

StephieAnn is based Sussex, you can usually find on the beach in Hove

Where can you buy StephieAnn?

Online here! StephieAn occassionally pops up in the Brighton & Hove Open Houses, however is Stephie now cutting down exhibiting at events. 

Does StephieAnn work with  wholesale and corporate customers?

Yes we do! StephieAnn takes on wholesale and corporate projects throughout the year, send Stephie an email with your ideas

Does StephieAnn do discounts or sales?

Very occasionally! Usually in the run up to Christmas. Make sure to subscribe to our newsletter to be the first to know.  

StephieAnn Silk Scarf
StephieAnn Hand Embroidered Gifts
Stephie Woolven StephieAnn